Our experienced and expert team of Consumer Service, Engineering, Network,Commercials, Technicians and Associates ensure to provide the best of the service to you with an aim to exceed your expectations. You can contact us by given modes for any query, information, suggestion, feedback’s and complaints and we assure to take care of our esteemed customers. It shall help us to serve you better in future.
FOR CUSTOMER CARE
Service Escalation Matrix- Unmanaged Services
|Level||Name||Designation||Email ID||Contact No||Operational Window||When to reach|
|Level 0||–||Fix Line Contact Center||–||0261-7112122||24*7||Immediate|
|Level 1||–||Customer Service Escalation Deskemail@example.com||–||9 AM to 5 PM ( Monday to Saturday)||12 Hours|
|Level 2||Afzal Pothiawala||Technical Service Leadfirstname.lastname@example.org||–||9 AM to 5 PM ( Monday to Saturday)||24 Hours|
|Level 3||Nirav Pancholi||Nodal Officeemail@example.com||–||9 AM to 5 PM ( Monday to Saturday)||72 Hours|